Frequently Asked Questions

You’ve Got Questions? We’ve Got Answers.

Can I use MoneyGram from my phone?

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Yes! You can access MoneyGram’s services from your smartphone with the free MoneyGram® Money Transfers App.

Is the MoneyGram app available for all mobile devices?

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Yes, the MoneyGram® Money Transfers App is available to use on iOS and Android devices.

How do I send money with the MoneyGram mobile app?

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After downloading and launching the app, register for a new MoneyGram profile or log into your existing one. From there, choose where you wish to send money by tapping “Estimate Your Fees” and selecting a country. Then, choose from one of our convenient send and receive methods for your transfer. When you are satisfied with your transaction, you can continue to send by providing all the necessary information.

How much money can you send through the MoneyGram mobile app?

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Send limits vary from country-to-country. In the United States, you can send up to $15,000. For high value transactions, you will need to provide more details for validation.

How can I transfer money to a mobile number with the MoneyGram mobile app?

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Depending on where you are sending money to, select the “Name and Mobile Number” option under “Receive Method”.

How do I download and install the MoneyGram mobile app to my phone?

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Download the MoneyGram app for Android and iOS.

Is the MoneyGram mobile app safe?

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Yes, the MoneyGram® Money Transfers app is safe to use, as we don’t save your credit or debit card information. All sensitive information is encrypted.

How do I receive money in the MoneyGram mobile app?

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For mobile number transfers, download and register with the phone number that received the text from MoneyGram. From there, select the “Deposit Money” option, where you can send funds directly to your bank using an account number or debit card number.

Is the MoneyGram app free to download?

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Yes, the MoneyGram® Money Transfers app is available to download free of charge.

Can I modify a send transaction already created within the MoneyGram mobile app?

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No, transactions can’t be modified after the transaction is created. If the money hasn’t already been received, you may cancel your transfer and start a new one.

Can I use a multi-currency account with the MoneyGram mobile app?

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Multi-currency accounts are currently not available.

What payment methods are available using the MoneyGram mobile app?

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Users can pay with a debit or credit card, bank account or stage a cash transaction depending on where they’re located. Card issuer cash advance fee and associated interest charges may apply when you use a credit card.

How long will an international money transfer take using the MoneyGram® Money Transfers app?

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Depending on the payment option and receive method, transfers can take as little as few minutes to a few days. For faster transfers, select debit card as your payment option.

Why should I use the MoneyGram® Money Transfers app instead of my banking app?

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The MoneyGram Money Transfers app provides affordable, convenient and fast methods of transferring money. With more than 80 years of experience in sending money across the globe, we know how to get your money where it needs to be.

Which currencies does the MoneyGram® Money Transfers app support?

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Currencies supported by MoneyGram are listed by country in the mobile app.

How do I keep track of transfer progress within the MoneyGram® Money Transfers app?

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You can access the current state of a transfer using “Track a Transfer” or “Transaction History” in the mobile app. Messages via email and SMS are also available to give you updates on your money transfer.

Can I scan to add debit cards within the MoneyGram® Money Transfers app?

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This feature is not currently available.

Which debit cards can I use with the MoneyGram® Money Transfers app?

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MoneyGram supports the use of both Visa and MasterCard.

Is the MoneyGram® Money Transfers app available in all countries and territories?

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The MoneyGram Money Transfers app is not available in all countries and territories. However, MoneyGram’s services are available in 200+ countries and territories. Please select a receiving country in our Fee Estimator.

Does the MoneyGram® Money Transfers app use TouchID or FaceID to login?

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Yes, users can use the TouchID or FaceID features on their devices to login to the MoneyGram Money Transfers app.

Does the MoneyGram® Money Transfers app save receiver details for repeating transfers?

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Yes, for repeating transfers, the mobile app saves the details of the receiver for your convenience.

What information do I need to provide to send a money transfer with the MoneyGram® Money Transfers app?

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Receiver and payment details are required for money transfers within the MoneyGram® Money Transfers app. Depending on the receive methods and the send amount, additional information may be required.

Does the MoneyGram Money® Transfers app have a reward program?

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Yes, users who enroll in MoneyGram Plus Rewards™ can access a variety of reward discounts and benefits after enrollment.

Can I pay with Apple Pay using the MoneyGram® Money Transfers app?

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This feature is not yet available within the mobile app.

Can I pay with Google Pay using the MoneyGram® Money Transfers app?

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This feature is not yet available within the mobile app.

Who do I contact for problems with money transfers or technical problems with the app?

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Depending on where you’re based, you can either chat with us or use the “Contact Us” form in the app menu or on MoneyGram.com.

Still searching for more answers? See the full list of our most frequently asked questions below.

See All Frequently Asked Questions